recent buzz... Added aerial photo coverage for all of Delaware County Oklahoma in the year 1958....
Topic Title         Cancel subscription option not showing
2023-09-22 08:21:48 dianelise I currently have a subscription that I would like to cancel. However, when I try cancel via the instructions in the FAQ, there is no "cancel subscription" option on my Subscription page. It just shows my current subscription. How do I find the cancel button?
2023-09-22 13:06:10 Brett

I've noticed that it has already been canceled, so I'm unsure if you received assistance from our support team or managed to resolve it independently. To streamline the process in the future, please navigate to your Dashboard and click on the 'Subscription' tab. To initiate a cancellation, just click on the 'Cancel Subscription' button. This action will prompt an information window displaying the subscription's final active date. Click 'Proceed,' and your subscription will be successfully canceled.

Please wait while we prepare your image

It appears that you have exhausted your credits for this month. That's ok, we'll spot you a few until your monthly subscription turns over. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (xxx) xxx-xxxx.

Unfortunately you have spent your quota of credits for the month. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (480) 967-6752.

As a subscriber you are allocated a set number of credits each month. By downloading imagery you will use one or more of your monthly credits.  Topo downloads are included with your subscription and will not be subtracted from your credit allocation.  To continue, simply click Ok, otherwise click Cancel.


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