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Topic Title         Grey box in viewer when a specific year selected
2019-01-09 10:32:24 rsaltzman26 I'm getting a grey box in the viewer window whenever I select a year for either topo map or aerial photo. It doesn't seem to matter what geographic location I select. The same thing happens on Firefox and Google Chrome (IE 11 doesn't seem to support the website at all). I didn't experience this until recently. I'm on a Windows 7 desktop machine, if that matters.
2019-01-09 15:51:18 Jeff

I would recommend trying again, it's possible you were on the site when we were experiencing above average traffic.  The viewer going completely grey typically happens when the site is waiting on the server to load the imagery.  If you could let me know if it's still happening.  It seems to be working fine at the moment, at least on this end. 

You are correct on IE11, the site isn't very compaitble and it just wasn't worth the effort or problems that were caused by continuing to try an support it.  Microsoft has moved on to the Edge browser,so IE seems to be obsolete in future windows builds.  Chrome and Firefox shouldn't have any issues.  

Please wait while we prepare your image

It appears that you have exhausted your credits for this month. That's ok, we'll spot you a few until your monthly subscription turns over. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (xxx) xxx-xxxx.

Unfortunately you have spent your quota of credits for the month. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (480) 967-6752.

As a subscriber you are allocated a set number of credits each month. By downloading imagery you will use one or more of your monthly credits.  Topo downloads are included with your subscription and will not be subtracted from your credit allocation.  To continue, simply click Ok, otherwise click Cancel.


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