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Topic Title         Gallery Doesn't Update Quickly
2017-02-22 16:06:16 wildwarren I just identified two photos I wanted to purchase and then went about selecting the areas I was interested in. I identified them separately and then added them, individually, to the cart. I got two of the same photo, but didn't realize they were the same thing until I went to download them. I ended up paying for the same photo twice. I want a refund. Once I get it, I'll start all over and get the second one I was looking at. I'm not impressed with this web site.
2017-02-22 17:04:13 Jeff Warren, I sent you an email regarding your double order. We have no problem taking care of your issue. In regards to the gallery not updating quickly, can you explain what is happening and let me know which browser and operating system you are using. I'd like to try to replicate the problem, if I can. Feel free to email me the info if you don't wish to post it publicly on the forum.
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It appears that you have exhausted your credits for this month. That's ok, we'll spot you a few until your monthly subscription turns over. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (xxx) xxx-xxxx.

Unfortunately you have spent your quota of credits for the month. To get more credits before then, you might want to consider bumping your subscription to the next level. Otherwise, just wait until when you'll receive a new allotment for the month. If you still aren't satisfied, we would be happy to discuss your situation. Just call us during business hours at (480) 967-6752.

As a subscriber you are allocated a set number of credits each month. By downloading imagery you will use one or more of your monthly credits.  Topo downloads are included with your subscription and will not be subtracted from your credit allocation.  To continue, simply click Ok, otherwise click Cancel.

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